Cash Management Team Leader
ROLE RESPONSIBILITIES
These responsibilities include but are not limited to the following:
- Responsible for the successful execution of day-to-day operations ensuring activities such as remittance retrieval, payment investigation and payment application are performed to a high standard of operational excellence, established service level agreements are met, and adhering to defined Cash Management process and control requirements.
- Right size and manage workload across team members. Effectively communicate to team members and management with regards to work tasks and deadlines.
- Ensure the appropriate oversight and measurement of activities through standard operational performance reporting to ensure identified performance targets including internal and external benchmarks are achieved, identifying recommendations for action and improvement.
- Ensure escalations are managed and resolved in a timely manner ensuring appropriate management oversight where necessary.
- Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a Cash Management team i.e. A/R Cash/Card/Other receivables reconciliations, A/P reconciliation, etc.
- Ensure work instructions, training documentation and other process related documents are maintained and updated in a timely manner.
- Support the delivery of end-to-end value realization initiatives including the optimization of credit risk processes through standardization, process improvement and technology.
- Provide support to Management in the execution of day-to-day operations and delegated activities.
- Manages the performance and development of colleagues to build a highly performing and engaged team. Providing direction, training, and motivation necessary to secure their optimum commitment, competence and engagement.
- Coach and develop team members on technical and business issues, ensuring effective and efficient use of resources and competencies, strengthening the team's credibility as business partner.
- Participate in Cash Management initiatives including transformational projects as needed, as a subject matter expert for the area.
- Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements including the support of periodic PC control performance and internal/external audit.
QUALIFICATIONS
Education and Experience
- Minimum of a bachelor’s degree, Finance or Accounting preferred
- Minimum 5 years’ experience in Accounts Receivable and/or other order to cash related experience required.
- Demonstrated experience in managing teams and team performance including objective setting, colleague development, S1/S2 performance reviews and talent planning.
- Ability to lead and motivate others without expressing authority
- Demonstrated ability to grow and develop colleagues.
- Demonstrated self-starter with the ability to manage projects, set objectives, and execute work plans.
- English language requirement to support effective engagement with Customers and colleagues/business partners as needed.
- Strong verbal and written communication skills.
- Experience with financial shared services preferred.
Technical Skills Requirements:
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
- Strong understanding of O2C control performance and related SOP's.
