Job Description:
We are seeking a detail-oriented and experienced AR (Accounts Receivable) Calling Specialist to join our medical billing team. The AR Calling Specialist will play a crucial role in ensuring timely and accurate payment collections from insurance companies and patients. This position requires excellent communication skills, strong attention to detail, and a deep understanding of medical billing processes.
Responsibilities:
- Conduct outbound calls to insurance companies and patients to follow up on outstanding accounts receivable.
- Verify insurance eligibility and benefits for patients.
- Review and analyze denied claims to identify reasons for denial and take appropriate action for resolution.
- Work closely with insurance companies to resolve claim rejections, appeals, and discrepancies.
- Document all communication and actions taken in the billing system accurately.
- Collaborate with internal teams, including billing, coding, and front desk staff, to resolve billing issues and improve processes.
- Provide exceptional customer service to patients and insurance representatives, addressing inquiries and concerns in a professional manner.
- Stay up-to-date on changes in insurance regulations, billing guidelines, and industry best practices.
- Assist in training new staff members on AR calling procedures and best practices.
Requirements (Only MALE Candidates) :
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 1 years of experience in medical billing and accounts receivable management, preferably in a healthcare setting.
- Proficiency in medical terminology, CPT and ICD-10 coding, and insurance claim submission processes.
- Strong communication skills, both verbal and written, with the ability to effectively communicate with insurance companies, patients, and internal team members.
- Excellent problem-solving skills and the ability to work independently to resolve billing issues.
- Familiarity with electronic health records (EHR) systems and medical billing software; experience with Kareo software is additional to the profile.
- Detail-oriented with a high level of accuracy in data entry and documentation.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Professional demeanor and a commitment to maintaining patient confidentiality.
- Willingness to adapt to changes in policies, procedures, and technology in the healthcare industry.
This is an excellent opportunity for a motivated individual to join a dynamic medical billing team and contribute to the financial success of our organization while ensuring the highest level of service to our patients. If you meet the qualifications and are passionate about healthcare revenue cycle management, we encourage you to apply for this position.
Working Conditions:
- This role primarily involves phone-based interactions with patients.
- Standard office hours, although occasional flexibility may be required.(NIGHT SHIFT)
